Overview
Spinnaker Support is an independent third-party software support and managed services provider founded in 2008 by Matt Stava, who remains chief executive officer and chairman. The firm is privately held, headquartered in Greenwood Village, Colorado, and reports approximately 550 employees with delivery resources across the United States, Europe, India, Singapore, Japan, and a new South Africa hub opened in 2026 in partnership with African Rainbow Capital. Revenue is not publicly disclosed but Spinnaker Support has expanded the executive team in 2026 with new Chief Revenue and Marketing officers to fuel global expansion.
Coverage spans Oracle Database, Oracle E-Business Suite, PeopleSoft, JD Edwards EnterpriseOne and World, Siebel, Hyperion, and Agile PLM, plus SAP ECC, S/4HANA, BusinessObjects, and Sybase. Spinnaker has also expanded into Salesforce managed services and Oracle Cloud Infrastructure operations. The commercial model mirrors Rimini Street — replace OEM maintenance at a substantial discount and lock in support for the existing release without a forced upgrade — but Spinnaker positions itself as more flexible commercially and more willing to combine third-party support with consulting, managed services, and infrastructure operations in a single contract.
Spinnaker Support is a fit for Oracle and SAP customers seeking to reclaim maintenance budget, defer or avoid an OEM-mandated upgrade, or consolidate support and managed services with a single mid-sized partner. The firm is rarely the right choice for buyers planning to migrate quickly to Oracle Fusion Cloud or SAP RISE, because cutting OEM support terminates upgrade rights to those subscription products. Buyers typically pair a Spinnaker engagement with an independent licence advisor and a contractual exit plan.
Services Offered
- Oracle Database, EBS, PeopleSoft, JD Edwards support
- SAP ECC, S/4HANA, and BusinessObjects support
- Application managed services for Oracle and SAP
- Database administration and managed services
- Oracle Cloud Infrastructure (OCI) operations
- Salesforce managed services
- Application development and integration
- Cybersecurity monitoring and vulnerability management
- Tax, legal, and regulatory updates
- ERP roadmap and upgrade advisory
Typical Engagement
| Engagement Type | Model | Typical Range |
|---|---|---|
| Oracle / SAP third-party support | Annual fee — % of existing OEM | ~50% of OEM maintenance |
| Application managed services | Monthly retainer | $10K–$200K per month |
| Database / infrastructure managed services | Monthly retainer | $8K–$150K per month |
| Consulting and integration | T&M or fixed-fee | $180–$280/hour blended |
| Minimum engagement size | Annual contract | ~$150K typical floor |
Pricing verified May 2026 from buyer references and analyst reports. Spinnaker Support is generally regarded as more flexible commercially than Rimini Street, particularly on combined third-party support plus managed services packages.
Strengths
- Combined third-party support, application managed services, and cloud operations under a single contract — useful for buyers wanting one partner across run-state operations
- Generally regarded as more flexible than Rimini Street on commercial terms and bundle structures
- Strong customer retention reported in analyst peer reviews, with named primary engineers per account
- 24x7 global delivery model across the United States, Europe, India, Japan, Singapore, and South Africa
- Established Oracle JD Edwards practice with deep World and EnterpriseOne expertise
Limitations
- Smaller than Rimini Street and lacks the public-company financial disclosure that some procurement teams require
- Switching to Spinnaker terminates OEM support and removes upgrade rights — incompatible with active S/4HANA Cloud or Fusion Cloud migration
- Narrower published reference library than Rimini Street, particularly for very large global SAP estates
- Limited public sector and federal practice compared with the larger Big Four-affiliated managed services firms
- Customers on Oracle Unlimited Licence Agreements or SAP cloud contracts have fewer commercial levers to capture savings