Dynamics 365 implementation partners plan, configure, integrate, and support Microsoft's ERP and CRM applications, spanning Finance, Supply Chain Management, Business Central, Sales, and Customer Service. Buyers are CIOs, finance and operations leaders, and programme managers selecting a partner for a new deployment, a re-implementation, or a move from on-premises Dynamics AX or GP. Dynamics 365 Finance lists around $210 to $240 per full user per month in 2026, but software is a fraction of total cost: professional services for an enterprise rollout commonly run $150,000 to $500,000 and often higher. Partner quality, not licence price, drives most project outcomes. No firm pays for placement on this directory.
Microsoft channels Dynamics 365 almost entirely through partners, so partner selection is the most consequential decision in a programme. The market divides into Microsoft-aligned specialists (Avanade, Hitachi Solutions, HSO, Columbus, Velosio, Western Computer, sa.global), broad systems integrators (Cognizant, TCS, Capgemini) that run global rollouts, and accounting-led firms (RSM, Sikich) that pair implementation with audit and tax. Industry fit matters more than size: a partner with reference customers in your vertical and pre-built configurations will out-deliver a larger generalist.
Two structural risks recur. First, scope and customisation: Dynamics rewards configuration over code, and partners that propose heavy custom development often create upgrade debt that surfaces at the next platform release. Ask how a partner handles the continuous-update cadence and what proportion of their delivery is configuration versus custom extension. Second, data migration from legacy AX, GP, or NAV is consistently underestimated; request a named migration approach and a dress-rehearsal cutover in the plan.
Licensing is a frequent source of overspend. Attach licensing reduces per-user cost when Finance and Supply Chain Management are bought together (roughly $210 versus $360 per user when purchased separately), and team-member and device licences cover light users. A good partner models the licence mix against actual role profiles before signature. For the underlying product see the ERP systems directory and the Microsoft Dynamics 365 review.
Post-go-live support is where partners differ most. Dynamics 365 ships updates continuously, so the relationship does not end at launch; regression testing against each release wave is ongoing work. Evaluate managed-support offerings, response SLAs, and whether the same team that built the system will run it. For adjacent buying decisions compare the best ERP for enterprise and the related Microsoft 365 Copilot services.
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