Overview
Capgemini SE is a French multinational IT services and consulting firm headquartered in Paris and listed on Euronext (CAP). The group reported FY2024 revenue of approximately €22.1 billion and employs roughly 340,000 people across more than 50 countries. Aiman Ezzat has served as Chief Executive Officer since May 2020. Capgemini operates Salesforce as a global strategic partnership and has been a Salesforce Summit partner for more than 14 years, with the practice scoring 9.89 of 10 on the Salesforce Partner Value Index in 2024.
In Salesforce implementation specifically, Capgemini's practice has been built through targeted acquisitions of Salesforce-native firms: Lyons Consulting Group (LYONSCG) in 2017, LiquidHub in 2018, and Itelios in 2017. The combined bench exceeds 2,500 certified Salesforce and cloud experts globally. Practice coverage spans Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Experience Cloud, Industries Clouds, MuleSoft, Tableau, Data Cloud, and Agentforce. The firm holds Forrester Wave Leader status for AI services as of Q2 2024, with Salesforce work increasingly co-sold with Capgemini's generative AI offerings.
Buyers select Capgemini for Salesforce work tied to broader European transformation programmes, particularly in financial services, manufacturing, and consumer goods. The firm is the strongest tier-1 alternative to Accenture in France, Germany, the Netherlands, and the Nordics. Capgemini is less commonly the first choice for US mid-market Salesforce work, where Slalom and boutique partners typically win on speed and price.
Services Offered
- Sales Cloud, Service Cloud, and Field Service implementation
- Marketing Cloud, Pardot, and Personalization deployment
- Commerce Cloud B2B and B2C storefronts (LYONSCG heritage)
- Experience Cloud portals and partner communities
- Industry Clouds — Financial Services, Health, Manufacturing, Communications
- Agentforce, Einstein AI, and generative AI integration design
- MuleSoft integration, API strategy, and Anypoint platform
- Customer experience strategy via Capgemini Invent
- Application managed services with global follow-the-sun support
- Adoption, training, and organisational change programmes
Typical Engagement
| Engagement Type | Model | Typical Range |
|---|---|---|
| CRM strategy & roadmap | Fixed-fee project | $150K–$800K (6–12 weeks) |
| Salesforce implementation programme | Time & materials or fixed-fee | $1M–$10M (6–14 months) |
| Multi-cloud transformation | Multi-year outcome contract | $10M–$50M (2–4 years) |
| Application managed services | Monthly retainer | $40K–$700K per month |
| Staff augmentation (Salesforce engineer) | Hourly bill rate | $95–$220/hour blended |
Pricing verified May 2026 from public procurement data and reference checks; ranges vary by region and engagement structure.
Strengths
- Strongest tier-1 alternative to Accenture in continental Europe — particularly France, Germany, and the Nordics
- Commerce Cloud capability inherited from LYONSCG is one of the deeper benches in the partner ecosystem
- Global delivery network with substantial offshore footprint in India (Pune, Chennai, Bangalore)
- Capgemini Invent provides upstream CX strategy capability that pairs with downstream Salesforce build
- Salesforce Summit partner with Industry Cloud specialisations across Financial Services, Health, and Manufacturing
- Competitive commercial flexibility on blended rate cards versus US-headquartered tier-1 peers
Limitations
- Practice quality varies materially between legacy LYONSCG, LiquidHub, and Itelios teams — buyers should request named delivery leads
- US market presence is meaningfully smaller than Accenture or Deloitte Digital, particularly outside the East Coast
- Capgemini Invent strategy work has, in some references, been disconnected from downstream Salesforce build teams
- Less competitive on Marketing Cloud Personalization and complex CPQ work than Salesforce-pure-play specialists
- Bench depth in Agentforce remains in active build-out as of mid-2026 — reference base is still thin