Overview
Capgemini is a French IT services group reporting €22.1 billion (approximately US$23.9 billion) in revenue for fiscal year 2024 across approximately 340,000 employees in more than 50 countries. The firm is listed on Euronext Paris (CAP) and led by CEO Aiman Ezzat. Capgemini holds ServiceNow Global Elite Partner status and has been expanding the practice through both organic hiring and acquisitions. The 2020 acquisition of Altran for €3.6 billion added significant industrial and engineering capability that feeds into joint ServiceNow OT/IT integrations.
Capgemini's ServiceNow practice covers ITSM, ITOM, HRSD, CSM, IRM, SecOps, and App Engine, with notable strength in Europe (particularly France, Germany, the UK, and the Nordics) and in manufacturing and automotive verticals. The firm has built proprietary accelerators for connected operations, supplier collaboration, and ESG reporting on the Now Platform, leveraging Altran's industrial engineering heritage. Capgemini was an early ServiceNow Workflow Data Fabric design partner.
Capgemini is typically a fit for European-headquartered manufacturers, automotive OEMs, and energy companies, as well as for global enterprises wanting strong continental European delivery. The firm is less differentiated in North America than its tier-1 peers and is in active reorganisation following recent operational headwinds and a 2024 profit warning. Buyers should validate named-team commitments and regional capability rather than relying on global capability claims.
Services Offered
- ServiceNow ITSM and ITOM rollouts
- HRSD and Workplace Service Delivery
- CSM for industrial and automotive customers
- Connected operations integration with ServiceNow
- Security Incident Response and Vulnerability Response
- Integrated Risk Management and ESG workflows
- App Engine custom workflow development
- Now Assist GenAI deployment
- Platform AMS and managed ServiceNow operations
- Combined SAP S/4HANA and ServiceNow programmes
Typical Engagement
| Engagement Type | Model | Typical Range |
|---|---|---|
| Discovery and assessment | Fixed-fee | $100K–$500K (4–8 weeks) |
| ITSM/ITOM implementation | Fixed-fee or T&M | $900K–$5M (4–10 months) |
| Enterprise multi-product programme | Multi-year contract | $8M–$45M (18–30 months) |
| Platform AMS | Monthly retainer | $50K–$700K per month |
| Staff augmentation (Certified) | Hourly bill rate | $80–$220/hour blended |
Pricing ranges verified May 2026 from public procurement data, ServiceNow partner channel benchmarks, and reference checks. Onshore-only delivery is materially higher; offshore-heavy pyramids are materially lower.
Strengths
- Strongest continental European ServiceNow bench, particularly in France, Germany, and the Nordics
- Manufacturing, automotive, and industrial IP enhanced by the Altran acquisition
- Combined SAP-and-ServiceNow capability through joint Capgemini Invent teams
- Early ServiceNow Workflow Data Fabric and connected operations work
- Mature change management and adoption capability through Capgemini Invent
- Large public sector practice in France, the UK, and Australia
Limitations
- North American brand profile trails Accenture, Deloitte, and Cognizant for ServiceNow specifically
- 2024 profit warning and reorganisation programme have produced senior bench movement in some regions
- Practice IP for healthcare and life sciences ServiceNow workflows is lighter than at Big Four firms
- Pricing is materially higher than Indian tier-1 alternatives for similar scope
- Account continuity can be affected by ongoing operational reorganisation