Overview
NTT DATA is the global IT services arm of Japan's NTT Group, reorganised in October 2022 as NTT DATA Group Corporation following the integration of NTT DATA, NTT Ltd., and several regional NTT subsidiaries. The firm reports approximately ¥4.4 trillion (US$30 billion) in revenue across roughly 195,000 employees in more than 50 countries. NTT DATA Inc., the global operating company, is led by CEO Abhijit Dubey. NTT DATA has been a ServiceNow Global Elite Partner since 2019, with delivery capacity strongly anchored in Japan, North America, Europe, and India.
NTT DATA's ServiceNow practice covers ITSM, ITOM, HRSD, CSM, SecOps, IRM, and App Engine, with particular strength in ITOM (CMDB, discovery, Service Mapping) given the firm's significant network and infrastructure heritage. Industry IP is strongest in telecommunications, banking, and public sector. The firm has built ServiceNow accelerators for telco CSPs aligned with TM Forum frameworks. NTT DATA also operates one of the largest ServiceNow training centres in India through its Hyderabad campus.
NTT DATA is typically a fit for global enterprises operating in Asia-Pacific and Japan that need strong local language support and cultural alignment, as well as for infrastructure-heavy ServiceNow deployments. The firm's brand profile in Europe and North America lags Accenture and Deloitte for consulting-led transformation work, although the 2022 integration with NTT Ltd. Has materially expanded its consulting bench in those regions. Buyers should clarify which legal entity is contracting and which delivery centre will execute the work.
Services Offered
- ITSM, ITOM, CMDB and Service Mapping rollouts
- HRSD and Workplace Service Delivery
- CSM aligned with TM Forum for telco operators
- Security Incident Response and Vulnerability Response
- Network discovery integration with ServiceNow ITOM
- Integrated Risk Management and audit workflows
- 24x7 ServiceNow AMS from global delivery centres
- App Engine and Creator Workflows
- Now Assist GenAI and AIOps integration
- ServiceNow operating model design
Typical Engagement
| Engagement Type | Model | Typical Range |
|---|---|---|
| Discovery and roadmap | Fixed-fee | $80K–$400K (4–8 weeks) |
| ITSM/ITOM implementation | Fixed-fee or T&M | $700K–$4M (4–9 months) |
| Enterprise multi-product programme | Multi-year contract | $8M–$40M (18–30 months) |
| Platform AMS | Monthly retainer | $45K–$600K per month |
| Staff augmentation (Certified) | Hourly bill rate | $70–$200/hour blended |
Pricing ranges verified May 2026 from public procurement data, ServiceNow partner channel benchmarks, and reference checks. Onshore-only delivery is materially higher; offshore-heavy pyramids are materially lower.
Strengths
- Strongest ServiceNow presence in Japan and broader Asia-Pacific
- Deep ITOM and network discovery capability from NTT's telecommunications heritage
- Telco-specific accelerators aligned with TM Forum frameworks
- Expanded consulting bench across Europe and North America following the 2022 NTT Ltd. Integration
- Large public sector and federal practice in Japan, the US, and Spain
- Strong native Japanese language support and onshore Japan delivery
Limitations
- Brand perception in North America trails Accenture and Deloitte for consulting-led transformation
- Practice identity has been in flux following several years of corporate reorganisation
- Industry IP for life sciences and consumer goods is lighter than at Big Four firms
- Account continuity can be affected by legal entity changes between NTT DATA Inc., NTT DATA Services, and regional NTT companies
- Multiple regional partner brands (Itelligence/NTT DATA Business Solutions for SAP, NTT Security) can create coordination overhead