Overview
DXC Technology was formed in 2017 from the merger of Hewlett Packard Enterprise Services and Computer Sciences Corporation, and is headquartered in Ashburn, Virginia. The firm reported revenue of approximately US$13.0 billion in fiscal 2025 across roughly 125,000 employees globally, though revenue has trended lower into fiscal 2026, with Q3 FY2026 quarterly revenue at US$3.19 billion, down 1% year-on-year. CEO Raul Fernandez has led a portfolio reset since taking the role in February 2024.
DXC is a ServiceNow Global Elite partner and has a 17-year partnership with the platform, with more than 1,900 ServiceNow certifications and over 1,000 accreditations globally. The practice is structured inside the DXC Applications segment and operates a joint AI Innovation Center of Excellence with ServiceNow established in 2024. DXC's strongest workflow areas are IT Service Management and IT Operations Management, given its heritage in IT outsourcing and managed services contracts.
Buyers typically engage DXC for ServiceNow programmes that are bundled into broader managed services or application outsourcing contracts, particularly in financial services, public sector, manufacturing, and insurance. DXC is less competitive for standalone, pure-play ServiceNow implementations against firms such as Thirdera, NewRocket, or Crossfuze, where pure-play depth and ServiceNow-specific account leadership are often stronger.
Services Offered
- ITSM, ITOM, ITAM, and SecOps implementations
- ServiceNow advisory and platform health assessments
- ServiceNow managed services bundled with infrastructure and applications outsourcing
- Customer Service Management and Field Service Management
- Legacy ITSM migration from BMC Remedy and HP Service Manager (DXC has deep HPSM heritage)
- Now Assist, AI Agents, and the DXC-ServiceNow AI Innovation Centre offerings
- GRC and Integrated Risk Management
- ServiceNow-orchestrated business continuity and disaster recovery workflows
- Run-and-operate ServiceNow under DXC application outsourcing contracts
Typical Engagement
| Engagement Type | Model | Typical Range |
|---|---|---|
| ServiceNow strategy & assessment | Fixed-fee project | $100K-$700K (4-10 weeks) |
| ITSM/ITOM implementation programme | Time & materials or outcome-based | $1M-$8M (9-18 months) |
| Bundled ServiceNow + applications outsourcing | Multi-year managed services | $10M-$80M+ (3-7 years) |
| ServiceNow managed services standalone | Monthly retainer | $30K-$600K per month |
| Staff augmentation (developer/architect) | Hourly bill rate | $75-$210/hour blended |
Pricing verified May 2026 from public procurement data and reference checks; ranges vary by region and engagement structure.
Strengths
- 17-year ServiceNow partnership with Global Elite status and 1,900+ certifications
- Deep ITSM and ITOM heritage from CSC and HPE Services lineage, including the largest installed base of HP Service Manager migrations to ServiceNow
- Ability to bundle ServiceNow into wider infrastructure, applications, and BPS outsourcing contracts under one commercial
- Joint AI Innovation Centre of Excellence with ServiceNow, active in 2024-2026 around Now Assist and AI Agents
- Strong delivery presence in regulated public sector, financial services, and insurance segments
- Competitive blended rates compared with tier-1 SIs and Big Four, particularly for run-rate managed services
Limitations
- Declining revenue and ongoing portfolio reset under CEO Raul Fernandez introduces account team turnover risk
- Smaller ServiceNow practice (1,900 certifications) than Accenture, Deloitte, Cognizant-Thirdera, or KPMG
- Limited bench in Employee Workflows, Customer Workflows, and Strategic Portfolio Management relative to top-tier partners
- Strongest commercial fit only when ServiceNow is part of a wider outsourcing contract; standalone implementations less competitive
- Methodology and account leadership variability across geographies, particularly outside the US and UK