Overview
Carbonite is a cloud backup and disaster recovery brand founded in 2005 and acquired by OpenText (NASDAQ/TSX: OTEX) in November 2019 for US$1.42 billion. The Carbonite brand now operates as part of OpenText Cybersecurity (sometimes branded OpenText Carbonite or OpenText Recover). OpenText is headquartered in Waterloo, Canada, with the Carbonite product team retained in Boston, Massachusetts, and reports approximately 25,000 employees company-wide.
Within disaster recovery the Carbonite portfolio under OpenText covers managed DR for critical servers (OpenText Recover), continuous data protection for VMware and physical Windows or Linux workloads, endpoint backup, cloud-to-cloud SaaS backup for Microsoft 365 and Salesforce, and email and content archive. The DR service is delivered as a fully managed offering with replication to OpenText cloud or to a chosen recovery site. The platform supports tens of thousands of organisations and is heavily used through OpenText's MSP channel.
Carbonite under OpenText fits SMB and lower-mid-market buyers who want a productised, subscription DR service with low operational complexity. It is also strong for MSPs and value-added resellers building managed DR packages for their own customers. It is less suited to large enterprise estates needing seconds-level RPO across complex multi-cloud topologies, where dedicated platforms such as Zerto or Kyndryl tend to win on functional depth.
Services Offered
- OpenText Recover managed disaster recovery
- Cloud backup for servers, physical and virtual
- Endpoint backup for laptops and desktops
- SaaS backup for Microsoft 365 and Salesforce
- Ransomware protection and recovery
- MSP-delivered DR through OpenText channel
- Managed services and 24/7 support
- Compliance reporting (HIPAA, GDPR, SOC 2)
- Long-term cloud archive and retention
Typical Engagement
| Engagement Type | Model | Typical Range |
|---|---|---|
| Discovery & deployment | Fixed-fee project | $10K–$80K (3–6 weeks) |
| Managed DR programme | Multi-year subscription | $100K–$2M (2–5 years) |
| Cloud backup subscription | Per-device or capacity | $5–$15 per device per month |
| Managed DR subscription | Per protected workload | $50–$250 per workload per month |
| Staff augmentation (consultant) | Hourly bill rate | $120–$220/hour |
Pricing verified May 2026 from public procurement data and reference checks; ranges vary by region and engagement structure.
Strengths
- Productised, subscription DR service that is straightforward to deploy and operate
- Broad coverage of physical, virtual, endpoint, and SaaS workloads from a single vendor
- Backed by OpenText scale, global channel, and 24/7 support
- Strong MSP channel programme for partners building their own managed DR packages
- Predictable per-device and per-workload pricing suitable for SMB and lower mid-market
- Mature compliance reporting for HIPAA, GDPR, and SOC 2 needs
Limitations
- Recovery point objectives are typically minutes to hours — not competitive for tier-1 production workloads that require seconds-level RPO
- Platform innovation pace under OpenText has been measured rather than aggressive since the acquisition
- Limited native support for mainframe and IBM Power workloads
- Some legacy Carbonite SKUs have been consolidated under OpenText branding, creating naming and licensing confusion for buyers
- Customer support quality varies by region and channel partner, with mixed reviews on response times during major incidents